Knowledge Management · AI Adoption · Content Strategy
I turn scattered institutional knowledge into content that people — and AI — can actually use.
I’m Becca Runkle, a knowledge management and content strategist with 8+ years of experience across higher education, enterprise tech, and B2B marketing. I help organizations capture what their experts know, structure it so people and AI tools can find the right answer, and put the governance and automation in place to keep it accurate as they grow.
Open to full-time roles in knowledge management, AI adoption, and content strategy. Also taking select contract work. Based in Greater Boston and open to remote or hybrid work.
34
departments in a ServiceNow knowledge base rollout I lead
56%
reduction in page count from a 3,000+ asset content overhaul I led
+103%
website users after I rebuilt a brand’s overall UX and added landing pages
8+
years making complex, regulated information clear
What I do
Knowledge management
Knowledge base strategy, information architecture, and self-service content that replaces static handbooks and “just ask Sarah.” I work closely with subject-matter experts to get what they know into a form other people can find and use.
AI adoption & AI-ready content
I structure, format, and style content so AI assistants and search retrieve the right answer. I also build practical AI tools, like a Copilot editorial review agent, that help teams create and maintain content faster without losing quality.
Content strategy & governance
Content audits, editorial standards, style guides, templates, and governance models that keep large content ecosystems consistent and accurate long after launch. That covers institutional intranets and B2B brands alike.
How I work
01 · AUDIT
Map what exists, who owns it, and where people (and systems) get stuck.
02 · EXTRACT
Interview subject-matter experts and turn what they know into precise, usable content.
03 · STRUCTURE
Build information architecture, templates, and standards that work for humans and AI retrieval.
04 · SUSTAIN
Put governance and automation in place so the content stays accurate after I’ve moved on.
Where I’ve done this work
Northeastern University · MIT Sloan · Harvard Kennedy School · Pegasystems · Stratasys · Samsung (via Skyword)
Hiring?
I’m looking for a full-time role in knowledge management, AI enablement and adoption, or content strategy, especially one that combines all three.
Need a contractor?
I take on select knowledge base, intranet, and content strategy projects: audits, IA, governance, and AI-ready content cleanup.
